Club Policy
Members & guests code of conduct
Scope
The Davistown RSL Club Members and Guests Code of Conduct is designed to ensure that every visitor—whether member or guest—respects all others, including our staff. These guidelines, among others, are intended to create an environment where everyone can work and enjoy themselves safely, respectfully, and inclusively. It is the responsibility of every member and guest to uphold these standards and address any concerns or conflicts in a respectful manner. By working together to maintain a courteous atmosphere, our club remains a welcoming space for all.
Guidelines
- Dress Code
Members and guests are expected to dress appropriately in line with the Club’s dress code. Attire that is offensive or promotes violence, racism, or any form of discrimination is not permitted. Management reserves the right to enforce this policy at their discretion. - Respectful Behaviour
Everyone is expected to conduct themselves in a respectful and courteous manner towards fellow members, guests, and staff at all times. - Harassment and Bullying
Bullying and harassment of any kind are strictly prohibited on Club premises. This includes verbal, physical, or online abuse, as well as any form of intimidation or exclusion. Such behaviour undermines the safety and well-being of all and will not be tolerated. - Sexual Harassment
Sexual harassment is not allowed under any circumstances. Any form of unwanted sexual attention—whether through advances, comments, or gestures—will be dealt with swiftly. All members and guests are expected to ensure that their conduct does not make others feel uncomfortable or unsafe. - Responsible Drinking
Alcohol consumption should be done responsibly. Members and guests are expected not to overindulge or cause disturbances. Intoxication is not an acceptable excuse for breaching any part of this Code of Conduct. The Club may refuse service to anyone who appears intoxicated, in alignment with our commitment to community safety and the standards of the Brisbane Water Liquor Accord. - Compliance with Club Policies
All members and guests must adhere to the Club’s policies, including those regarding smoking, gambling, the presence of minors, and the use of Club facilities. - Prohibition of Illegal Activity
Engaging in any illegal activities, including the use or possession of illegal drugs, is strictly forbidden on Club premises. Any such activity will be reported to the police. - Use of Club Facilities
Members and guests are expected to use Club facilities responsibly. This means taking care not to damage property, avoiding disruptions to others’ enjoyment, and following all safety guidelines.
Reporting Procedures
If you witness or experience any non-compliance with these policies, please report the matter immediately to the manager on duty, the GM, or our HR department at HR@Davistownrsl.com.au. Your report will help us investigate the incident and take appropriate action to prevent future occurrences. Consequences for Non-Compliance Any behaviour that is deemed unbecoming or prejudicial to the interests of the Club will result in disciplinary action, as outlined in our Club Constitution. Members and guests who do not adhere to these guidelines may be asked to leave the premises, and Club members may face suspension or revocation of membership. In severe cases, the matter may be referred to the police. These measures are in place to uphold the Club’s standards and ensure the well-being of all members, guests, and staff.
We appreciate your commitment to making Davistown RSL Club a safe, respectful, and enjoyable place for everyone.
Responsible Service of Alcohol
Responsible Service of Alcohol Policy
Davistown RSL Club is committed to upholding the highest standards of Responsible Service of Alcohol (RSA). We ensure that all our service staff receive comprehensive training to identify and manage intoxication, intervene appropriately, and maintain a safe, welcoming atmosphere for every member and guest.
Our RSA training covers:
- Recognising signs of intoxication and intervening early.
- Techniques to refuse service in a respectful and consistent manner.
- Strategies to minimise potential alcohol-related incidents.
- Guidelines on monitoring and controlling the pace of alcohol service.
- Procedures for handling conflict or emergencies related to alcohol consumption.
By adhering to these practices, we aim to reduce the negative social impacts of alcohol consumption and promote a culture of safety and respect throughout our club. We work closely with local authorities and adhere to all regulatory requirements to ensure that alcohol is enjoyed responsibly, supporting the overall wellbeing of our community.
At Davistown RSL Club, we believe that responsible alcohol service is essential to preserving the integrity and enjoyment of our club environment, ensuring that all patrons can relax and have a great time in a safe setting.
Minor and responsible adult notice
Minor & Responsible Adult Notice
At Davistown RSL Club, minors (under 18) are welcome on the premises provided that the following conditions are strictly observed:
- Supervision: Minors must always be accompanied by a responsible adult (e.g. parent, guardian, or a designated adult acting in that capacity) throughout their time at the club.
- Alcohol Restrictions: Under no circumstances may minors possess, consume, or attempt to purchase any alcoholic beverages.
- Restricted Areas: Minors must adhere to all club signage, avoiding areas designated as off-limits to those under 18. They are not permitted in the bar areas unless accompanied by a responsible adult, and they must not approach or operate gaming machines.
- Departure Time: Minors are required to leave the club premises when their accompanying adult departs, and no later than 10:00 PM.
By entering the club, both the minor and the responsible adult agree to comply with these conditions. Failure to adhere to any of these rules may result in the minor and the adult being asked to leave immediately, and in serious cases, the incident may be reported to the police.
These measures are in place to ensure a safe and respectful environment for all our members and guests.
Davistown RSL Club reserves the right to refuse entry to minors should Management determine that the definition of ‘Responsible Adult’ is not met.
Responsible conduct of gaming
Responsible Conduct of Gambling
At Davistown RSL Club, we are committed to creating a safe and supportive environment where members can enjoy gaming while minimising the risks associated with gambling. We take a proactive approach to responsible gambling and have partnered with ClubSAFE, a dedicated program that provides expert advice and support to address problem gambling.
Our initiatives include:
- Staff Training and Awareness: All our team members receive thorough training in responsible gambling practices. They are equipped to spot early signs of gambling issues and provide appropriate support and referrals when needed.
- Member Support Services: We offer confidential assistance and counselling for anyone experiencing difficulties with gambling. Our aim is to ensure help is available and accessible for our members.
- Proactive Monitoring and Education: We regularly assess our gambling operations and provide educational resources to raise awareness about the risks of excessive gambling. This helps promote healthy gaming habits and informed decision-making.
- Compliance with Regulatory Standards: We operate in strict accordance with all state and federal gambling regulations, ensuring that every aspect of our gaming environment meets the highest standards of fairness and responsibility.
Our goal is to maintain a vibrant and enjoyable Club atmosphere where everyone can have a good time responsibly, and where community well-being is always our top priority.
Privacy policy
Privacy Policy
At Davistown RSL Club, we’re dedicated to delivering the highest levels of customer service. This means we’re committed to safeguarding your privacy and keeping you fully informed about our latest news, policies, and upcoming events. We take pride in providing a warm, responsive, and professional experience to all our members and guests.
Policy Statement
Davistown RSL Club is committed to protecting your personal information in accordance with the Privacy Act 1988 and the 13 Australian Privacy Principles (APPs). These principles guide us in how we collect, use, store, disclose, and allow access to your personal information. This Policy applies to all aspects of our operations and to all staff, contractors, and consultants of Davistown RSL Club.
Scope
This Policy covers all personal information handled by Davistown RSL Club, including that of members, guests, and visitors. It sets out the responsibilities of our staff and outlines the procedures we follow to ensure your data is managed securely and respectfully.
Purpose
In line with APP 1.3, we maintain an up-to-date Privacy Policy to clearly explain our practices regarding personal information. This Policy is designed to ensure transparency, safeguard your privacy, and comply with our legal obligations under the Privacy Act.
Our Commitment to Your Privacy
At Davistown RSL Club, we respect your privacy. This Policy explains:
- The types of personal information we collect
- How and why we collect it
- How we store, protect, and use your information
- Your rights to access and correct your personal information
Types of Personal Information We Collect
We may collect and hold personal information such as:
- Identification Details: Name, postal and email addresses, telephone numbers, date of birth, and occupation
- Contact Information: Social media handles and other contact details
- Financial Information: For example, tax file numbers for staff (where applicable)
- Health Information: As required for staff or in relation to our Club’s services
- Other Information: Any other details necessary to provide our services and maintain Club operations
How We Collect Your Information
We aim to collect personal information directly from you wherever possible. This may occur when you:
- Complete a membership application or guest registration form
- Contact us by phone, email, SMS, or via our website
- Interact with us on our electronic platforms and social media channels
In some cases, we may also obtain information from external sources if necessary for verifying your identity or to ensure compliance with legal requirements.
Use of Your Personal Information
We use your information to:
- Process your membership or guest registration
- Provide you with Club services, facilities, and information about our products, events, and promotions
- Administer loyalty programs and handle enquiries
- Carry out risk management, training, research, and system testing
- Comply with legal obligations under relevant legislation, such as the Corporations Act and the Anti-Money Laundering & Counter-Terrorism Financing Act
Storage and Security
We take the security of your personal information seriously. We store your information securely in both paper and electronic formats, using measures such as:
- Confidentiality agreements and training for staff
- Secure document storage and data encryption
- Access controls and electronic security systems
- Strict protocols when sharing information with third-party service providers, all of whom are contractually bound to protect your data
Data Retention and Disposal
We retain your personal information only as long as necessary for our purposes or as required by law. When it is no longer needed, we will ensure your data is either securely destroyed or permanently de-identified.
Accessing and Correcting Your Information You have the right to request access to your personal information held by us. You can do this by visiting Club reception or contacting our Privacy Officer. If you believe any
information is inaccurate, outdated, or incomplete, please let us know so we can make the necessary corrections. We may charge a nominal fee for this service, where applicable.
Making a Complaint
If you have any concerns about how we manage your personal information, please contact our Privacy Officer by calling (insert Club phone number), emailing privacy@davistownrsl.com.au, or writing to:
Davistown RSL Club Attention: Privacy Officer
(Insert Club Address)
Should you remain dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via:
- Online: oaic.gov.au/privacy
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Review and Updates
This Privacy Policy is regularly reviewed to ensure it remains effective and complies with legal requirements. Any changes will be communicated via our website and through Club communications.
Responsibilities and Authorities
All staff at Davistown RSL Club are required to adhere to this Privacy Policy and the Australian Privacy Principles. Our Leadership Team and Board of Directors are responsible for ensuring ongoing compliance and monitoring the effectiveness of our privacy practices. We are committed to protecting your personal information and ensuring that your privacy is respected at all times at Davistown RSL Club.
Whistle-blower policy
Policy Statement
Davistown RSL Club is dedicated to fostering a workplace culture where honesty, integrity, and strong business ethics are paramount. This policy encourages the reporting of any conduct that may be unethical, illegal, or indicative of serious wrongdoing. We provide robust measures to protect those who raise concerns, ensuring reports can be made confidentially and without fear of intimidation, disadvantage, or reprisal.
Scope
This policy applies to all directors, employees, contractors, consultants, and associated subsidiary companies of Davistown RSL Club.
Purpose
This policy establishes a framework for identifying and addressing wrongdoing, and it offers clear guidance on how to raise concerns about suspected or actual unethical or unlawful behaviour. Our goal is to create a supportive environment where issues can be raised openly, ensuring the integrity of our operations and protecting the interests of the Club and its members.
Qualifying for Protection
Legislation such as the Corporations Act 2001 (Cth) provides specific protections for whistle-blowers. These protections ensure that individuals who disclose wrongdoing are safeguarded from any detriment, such as dismissal, harassment, or reputational damage.
A person qualifies for protection if:
- They are an eligible whistle-blower;
- They have reasonable grounds to suspect that the information disclosed relates to wrongdoing (a disclosable matter) within the Club; and
- The information is provided to an appropriate prescribed recipient.
Additional avenues to qualify for protection include making a disclosure to a legal practitioner for the purpose of obtaining legal advice, or in the case of an emergency disclosure where there is a risk to public health or safety.
Eligible Whistle-Blowers
An eligible whistle-blower is defined as a current or former employee, director, or volunteer of the Club. This also extends to suppliers (and their staff) and relatives or dependants of current or former Club staff, directors, or suppliers.
Disclosable Matters
This policy covers disclosures where an individual has reasonable grounds to suspect:
- A breach of Commonwealth, State, or Territory legislation, or local by-laws;
- Fraud, corruption, or illegal activities (including theft, drug-related offences, violence, or criminal damage);
- Discrimination, vilification, sexual harassment, or bullying;
- Unsafe work practices.
Even if an allegation is later found to be unsubstantiated, protection may still apply if the disclosure was made in good faith and the individual had reasonable grounds to suspect wrongdoing.
Tax-Related Disclosures
Disclosures concerning federal tax matters (e.g., corporate tax, CGT, GST, or FBT) are treated separately from other disclosures. If you suspect tax-related wrongdoing, please refer to the prescribed recipients for tax matters. Disclosures regarding state-regulated taxes (such as gaming, payroll, or land tax) should be made as non-tax matters.
Prescribed Recipients
For non-tax matters, disclosures should be made to:
- A director or senior manager of the Club;
- The Club’s internal or external auditor (or a member of the external audit team); or
- ASIC or APRA.
For tax matters, disclosures should be made to:
- The Commissioner of Taxation;
- An employee’s direct manager or supervisor;
- The Club’s internal or external auditor;
- A registered tax or BAS agent; or
- A director or senior manager of the Club.
Protections for Whistle-Blowers
If a disclosure qualifies for whistle-blower protection, the following safeguards apply:
- Confidentiality: The identity of the whistle-blower is protected, except where disclosure is required by law or to certain prescribed authorities.
- Protection from Detriment: No whistle-blower shall suffer any adverse action (e.g. dismissal, harassment, or damage to reputation) as a result of making a disclosure.
- Compensation and Remedies: Whistle-blowers may seek compensation or other remedies if they experience detriment due to their disclosure.
- Protection from Legal Liability: Whistle-blowers are safeguarded from legal action for breaches such as confidentiality, provided the disclosure is made in good faith.
Reporting Procedures
If you suspect wrongdoing, please report your concerns as follows:
- First, report the matter to your direct manager or the Chief Administrative Officer.
- If this is not appropriate, you may contact the Chief Executive Officer or any Director or senior manager of the Club.
- For concerns relating to tax matters, please direct your disclosure to the Commissioner of Taxation or a registered tax agent.
- Alternatively, disclosures may be made to our external auditor at [email address] or the provided contact details.
All disclosures should include clear and specific details (e.g. dates, places, names, amounts) to enable a thorough investigation.
Handling and Investigation
Once a disclosure is received, the Club will:
- Assess whether the disclosure qualifies for protection;
- Determine whether a formal investigation is required (advisory legal input may be sought); and
- Keep you informed of the progress of the investigation if the disclosure is not made anonymously.
Investigations will be conducted promptly, fairly, and confidentially, with due regard for the rights of all parties involved. The findings will be documented and shared with the Board and senior management in a manner that protects the whistle-blower’s confidentiality.
Confidentiality and Protection from Reprisal
All steps will be taken to maintain your confidentiality. Information about your disclosure will not be circulated without your consent, except where legally required. Any retaliatory action against a whistle-blower is a serious breach of this policy and may result in disciplinary measures, including dismissal, and if necessary, legal action.
Availability
This policy is available to all staff and members via the Staff Handbook, the internal network, and our Club website.
Review and Consultation
This policy is reviewed regularly by the Leadership Team and the Davistown RSL Club Board of Directors to ensure ongoing effectiveness and compliance with applicable laws. Any updates to this policy will be communicated to staff and members in a timely manner.